Product Shipment
In cases where the items exceed FedEx maximum size, we will ship by common truck carrier. Items shipped by truck will take more time to arrive than anything shipped by FedEx. Usually FedEx will leave your package at your doorstep without anyone being home. For truck carrier deliveries, only sidewalk delivery service is provided. In-house deliveries and special lift gate delivery service cost extra. Call our service department for price quotations. Refusal of truck deliveries will result in a charge back to your account for both the arrival and return freight costs, plus any incurred storage costs. In addition, there must always be someone home to sign, inspect, and receive the goods (see Damaged and Missing Items below).
Time to Receive Orders
Although most orders are shipped within 24 hours, the actual delivery time depends greatly on the time of year. Orders placed before the Memorial Day holiday period or after July 4th can normally be handled within 1 working day or less. Orders placed during the height of the season (May through June) could take an extra 1-2 days. Express delivery is available, please call 1-800-441-7789 for details. We make no guarantees as to the exact length of time. Please consult our operators for details when you place your order.
Backorders
Despite our best efforts, items are sometimes out of stock. This occurs due to manufacturers inability to keep up with demand on some items, or an unexpectedly high response to items offered on our web site. We normally will not hold up an order for one or two Items. All other items will be shipped. All backorders will be shipped as soon as they become available. If you cannot wait for an item, you may call our customer service department at 1.800.441.7789 and instruct them to substitute another item, or cancel the order and process a refund or credit.
Drop Shipments
In the event that an item is out of stock, we will occasionally drop ship the item direct from our supplier to save delays in processing your order.
Additional Freight Shipping Information
On the select pools that ship for free: Additional freight charges may apply based upon zip codes and actual quote from freight carrier. Freight charges will be automatically calculated when you place your order. We will contact you if additional freight charges are required.
Delivery times vary for items shipping by freight, you'll be notified by the freight carrier 1-2 days prior to delivery. An authorized signer (18 or older) must be present at time of delivery, and will be responsible for removing your item(s) from the freight truck.
Liftgate service can help get your item down from the truck, and is available for an additional charge (please call before or immediately after ordering if you'd like to add liftgate service to your freight order).
Refusal of delivery for any reason other than damaged merchandise is subject to shipping and restocking fees.
Shipment Damage and Missing Items
Please compare your delivered items with the delivery bill, noting any differences in QUANTITIES or DAMAGES on the delivery bill BEFORE you sign. This will be required for filing a claim with the delivery company. Signing the delivery bill without noting all damaged and/or missing items implies that the shipment was delivered as expected, and neither AboveGroundPool.com or the shipping company can be held responsible for any lost or damaged items.
If there is a large amount of damage (large holes in boxes, contents spilling out, missing more than 10% of the boxes, etc.) please refuse delivery and contact us at 1.800.441.7789.
Special/Custom Pools
Please contact our Customer Service Department with any questions regarding these terms and conditions.